| Type: | Package |
| Title: | Solve Erlang-C Model |
| Version: | 0.1.0 |
| Maintainer: | Damonsoul <chenmaowei96@gmail.com> |
| Description: | Provides a set of functions to solve Erlang-C model. The Erlang C formula was invented by the Danish Mathematician A.K. Erlang and is used to calculate the number of advisors and the service level. |
| License: | MIT + file LICENSE |
| Encoding: | UTF-8 |
| LazyData: | true |
| Imports: | bsicons, bslib, DT, gmp, lubridate, shiny, tidyr |
| RoxygenNote: | 7.3.2 |
| Depends: | R (≥ 2.10) |
| Suggests: | testthat (≥ 3.0.0) |
| Config/testthat/edition: | 3 |
| NeedsCompilation: | no |
| Packaged: | 2024-12-03 08:56:01 UTC; Administrator |
| Author: | Damonsoul [aut, cre] |
| Repository: | CRAN |
| Date/Publication: | 2024-12-05 18:30:15 UTC |
Calculate Required Number of Agents This function calculates the required number of agents to achieve a specified service level and occupancy.
Description
Calculate Required Number of Agents This function calculates the required number of agents to achieve a specified service level and occupancy.
Usage
calculate_agents(
call_count,
call_period,
avg_handle_time,
target_anser_time,
require_service_level,
max_occupancy,
shrinkage,
max_agents = NULL
)
Arguments
call_count |
Numeric. The total number of incoming calls. |
call_period |
Duration. The time period over which calls are counted. |
avg_handle_time |
Duration. The average time taken to handle a call. |
target_anser_time |
Duration. The targeted time to answer a call. |
require_service_level |
Numeric. The required service level. |
max_occupancy |
Numeric. The maximum allowed occupancy level . |
shrinkage |
Numeric. The shrinkage factor to account for non-productive time . |
max_agents |
Integer. The maximum number of agents allowed. |
Value
A list containing the calculated metrics and the number of agents required.
Examples
calculate_agents(
call_count = 100,
call_period = lubridate::duration(30, "minutes"),
avg_handle_time = lubridate::duration(180, "seconds"),
target_anser_time = lubridate::duration(20, "seconds"),
require_service_level = 0.8,
max_occupancy = 0.85,
shrinkage = 0.3,
max_agents = 200
)
Erlang C
Description
Calculate the performance metrics of an Erlang C model with n agents.
Usage
erlang_c(call_count, call_period, avg_handle_time, target_anser_time, n)
Arguments
call_count |
Numeric. The total number of incoming calls. |
call_period |
Duration. The time period over which calls are counted. |
avg_handle_time |
Duration. The average time taken to handle a call. |
target_anser_time |
Duration. The targeted time to answer a call. |
n |
Integer. The number of agents. |
Value
A list containing the calculated metrics.
Examples
erlang_c(
call_count = 100,
call_period = lubridate::duration(30, "minutes"),
avg_handle_time = lubridate::duration(180, "seconds"),
target_anser_time = lubridate::duration(20, "seconds"),
n = 14
)
Shiny App for Erlang C Calculator
Description
This function creates a Shiny app for calculating Erlang C metrics.
Usage
erlang_c_app(language = "en")
Arguments
language |
Character. The language to use for translations (default: "en"). |
Value
A Shiny app object.
Translations
Description
This dataset contains translations for all the strings used in the app. It is used to create a Shiny string translation interface.
Usage
translations
Format
A data frame with variables:
- key
The key of the string to translate
- en
The translation in English
- zh
The translation in Chinese
Source
Local